ADT® Authorized Dealer Serving the entire Palm Springs & Palm Desert area
Friendly man chatting with neighbor on the front doorstep
August 04, 2025

What Is The ADT Trusted Neighbor Feature?

ADT’s Trusted Neighbor™ service brings the tradition of providing a neighbor a key to your home into the modern age. It removes the need for physical keys or access codes and allows you to oversee who has access to your Palm Springs home and for what timeframe. Discover more about how it works with your ADT home security system and Google Nest cameras. 

How Does ADT Trusted Neighbor Work?

You likely have neighbors you trust to feed your pets, get your mail, or tend to your plants when you leave town. Typically, you would simply give them a key to your house. You now have a better option. Because of the innovative ADT Trusted Neighbor Feature, you no longer have to fret over doors left open or missing keys. 

What you need is an ADT home security system, a Google Nest video doorbell, a compatible smart lock, and the ADT+ app that lets everything function together. Here’s how it works: 

  1. You assign access to a trusted individual, like a family member or neighbor, with the ADT+ app.
  2. Then, you define permissions. You can assign neighbors timed access, allowing them to enter and exit during a designated timeframe, or event-based access. To illustrate, if a box arrives, the system can unfasten the door to allow your neighbor to take it in once it verifies them.
  3. Once you’ve set up access, your Google Nest Doorbell camera utilizes familiar face detection to validate your neighbor as they come near the door.
  4. Your ADT home security will deactivate the alarm and release the door lock when the person is verified as an authorized guest.
  5. You are sent real-time notifications as your neighbor comes and goes. The app also provides a complete history. 
  6. When the trusted neighbor leaves, your smart door lock secures independently to protect your home.

You can provide access for any individual you wish, such as a service technician, dog walker, or a companion who comes over when you’re away. This service is also useful during urgent events, particularly when you’re off site. For example, if a water sensor goes off, your system can authorize event-driven access so someone can shut off the water. The intuitive app makes programming permissions straightforward. 

Make Your Palm Springs Home More Secure, Convenient, And Connected

ADT Trusted Neighbor is a perfect example of how ADT makes your Palm Springs home more secure and connected while simplifying your daily life. This tool isn’t merely for neighbors and relatives, as you’ll enjoy the facial recognition and auto-unlock functionality when you have your hands full of children or deliveries. After you're inside, the door locks behind you automatically.

Design Your ADT Home Security System In Palm Springs With The Latest Features

Benefit from features like ADT Trusted Neighbor and Google Nest cameras with a full-featured home security system in Palm Springs from Secure24 Alarm Systems. A nationally known ADT dealer, we’re thrilled to provide the latest advancements from the top name in home security. Dial (760) 230-3527 today to design your package. Our knowledgeable team can answer any questions about ADT+, Google Nest cameras, and how to make things work in unison.